Frequently Asked Questions

You can request a quote in three ways: use our quote request form, send us a WhatsApp message with your vehicle details and part name, or browse our parts catalogue and click "Request Quote" on any part page. We respond within 2 hours.

Part prices vary based on several factors: whether you want new or used, current stock availability in Japan, the specific model year, and current shipping conditions. By providing personalized quotes, we ensure you get the most accurate and competitive price.

At minimum: your vehicle make, model, and the part name. For the most accurate quote, also include your vehicle year and chassis (VIN) number. If you're not sure about the part name, send us a photo.

Yes. You can list multiple parts in a single quote request. Ordering multiple parts together often results in shipping savings.

Yes. We exclusively source genuine Toyota OEM parts — never aftermarket copies or imitations. Every part we sell is verified as authentic before shipping.

New parts are factory-sealed, unused components. Used parts (JDM) are genuine OEM parts sourced from Japanese vehicles — these are inspected and tested before shipping. Used parts offer significant savings while maintaining OEM quality.

JDM stands for Japanese Domestic Market. These are genuine parts from vehicles originally sold and used in Japan. Because Japanese vehicles are exceptionally well-maintained due to strict inspection laws, JDM parts are typically in excellent condition.

We can often source parts for older Toyota models through Japan's extensive recycling and parts network. Send us your request and we'll check availability.

Standard shipping from Japan to Sri Lanka takes 7-14 business days from order confirmation. Some parts may arrive faster if they're in immediate stock.

Yes. We arrange delivery anywhere in Sri Lanka. Parts can be sent to your home address or your preferred garage or mechanic.

Shipping cost depends on the part size and weight. The shipping cost is included in your quote — no hidden fees at delivery.

Yes. Once your part ships from Japan, we provide a tracking number so you can monitor delivery progress.

We accept bank transfers and cash on delivery for certain items. Payment details are shared once you confirm your order after receiving the quote.

If we source the wrong part due to an error on our end, we'll arrange a replacement. This is why we always recommend providing your chassis number — it ensures exact compatibility.

New genuine parts carry the manufacturer's standard quality. For used parts, we inspect and verify condition before shipping and clearly communicate any wear. Contact us if you have any issues after receiving your part.

Your chassis (VIN) number can be found in your vehicle registration book, on a metal plate on the driver-side door frame, at the base of the windshield, or on a sticker in the engine bay.

Your chassis number tells us the exact variant, production date, and specifications of your vehicle. This ensures we source a part that's 100% compatible — especially important for hybrid electrical components and body panels where specifications can vary between production batches.

You can still request a quote using just your make, model, and year. However, for the most accurate matching, we recommend sending your chassis number.